Finding the right apartment should be simple and stress-free. Below are answers to some of the most common questions about our community, amenities, and leasing process. If you don't see what you're looking for, our leasing team is happy to help.

Still have questions?

Contact us today to learn more, schedule a tour, or start your application.

Leasing & Applications

Trellis House is located at 2323 Sherman Ave NW in Washington, DC, in the heart of the Shaw neighborhood.

You can apply online through the Trellis House leasing portal for fast and secure application submission.
Trellis House requires a combined gross monthly income of at least 2.5x the monthly rent.
No, Trellis House does not have a minimum credit score requirement. Applications are reviewed holistically.
Yes, Trellis House accepts one guarantor per apartment if income requirements are not met. A guarantor cannot be used for credit or background denials.
Lease renewal offers at Trellis House are sent approximately 110 days in advance in accordance with DC regulations.

Tours

Trellis House offers in-person escorted tours and virtual tours for prospective residents.

You can schedule a tour online or contact the Trellis House leasing office directly.

Utilities & Payments

Rent is paid through the resident portal via the Bilt payment system, which also offers reward points.

Yes, Trellis House automatically sends reminders when a balance is due.
Residents pay for water, sewer, trash-related services, and electricity through their chosen provider.
Residents should set up electricity service directly with Pepco before moving in.

Amenities & Features

Trellis House features amenities such as a swimming pool, concierge service, bike storage, and a smoke-free environment.

Trellis House combines luxury apartments with retail access, a large pool, and a prime Shaw location near nightlife and dining.
Yes, Trellis House offers concierge service Monday through Friday from 7:00 AM to 11:00 PM.
Yes, Trellis House includes retail outlets within the building for added convenience.
Yes, Trellis House is a smoke-free community.

Maintenance & Support

Residents can submit maintenance requests through the resident portal, phone, or in person.
Emergencies include no AC, no heat, flooding, electrical outages, fires, or lockouts.

Pet Policy

Yes, Trellis House allows both cats and dogs with a maximum of two pets per apartment.

Certain dog breeds are restricted at this community. The following breeds are generally prohibited per our pet policy:

  • Akita
  • American Staffordshire
  • Terrier/Bull Terrier (aka Pit Bull)
  • Presa Canario
  • Chow Chow
  • Doberman Pinscher
  • German Shepherd
  • Great Dane
  • All Husky & Malamute breeds
  • Rottweiler
  • Wolf/Restricted breed mix 

Service animals are generally exempt regardless of breed. Management must approve all animals. Lease holders and applicable occupants are required to complete a Pet Screening Profile.

No, Trellis House does not have a weight limit for pets.

Yes, service animals are allowed at Trellis House regardless of breed restrictions.

Yes, all residents must complete a pet screening profile, even if they do not have pets.

Community & Location

Yes, Trellis House offers convenient access to public transit options throughout Washington, DC.
Trellis House offers modern apartments, top-tier amenities, and a central Shaw location with easy access to everything DC has to offer.